If you have a complaint about Stage One, we welcome you to get in touch and will do our best to resolve the issue. We aim to deal with all complaints fairly, efficiently and effectively, and ensure all complaints are handled consistently.
Who can submit a complaint?
Anyone we engage with – this includes those currently on a programme with us, those applying to us, freelancers and mentors. If employees want to make a complaint, they should refer to our internal policies.
If you wish to make a complaint specifically about fundraising, please refer to our Fundraising Complaints Policy.
Submitting a Complaint about Stage One
If you wish to submit a complaint about Stage One, please contact enquiries@stageone.uk.com, or call 020 7557 6737.
You can also contact us in writing by submitting your complaint to:
Stage One
32 Rose Street
London
WC2E 9ET
Please submit your complaint as soon as possible after the incident so we can respond in the most timely manner.
Stage One will aim to acknowledge receipt within 5 working days and will investigate the complaint. Your complaint will be dealt with by a senior member of the Stage One team, or the Chair of Trustees, with the aim to resolve the matter within 30 working days of the complaint being received.
Escalating your Complaint
If you’re not satisfied with the outcome as issued by Stage One, you can submit a complaint or concern directly to the Charities Commission. You can only do this after contacting us directly first.
Monitoring Complaints
Complaints are monitored and reported to our Board. We keep a record of the number of complaints received. This does not contain any personal information which identifies the complainant.
Last reviewed: July 2024
Date of next review: July 2025